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Terms and conditions

Terms and conditions within the scope of all contracts for the purchase of goods, which are distributed via the webshop platform between

Futon24
Savy GmbH
Savignyplatz 6
10623 Berlin DE

– hereinafter referred to as the Provider
and the Customer specified in section 2 of the Contract, hereinafter referred to as the Customer.


§ 1 Scope nad defininitions

  1. For the business relation between the Savy GmbH, Savignyplatz 6, 10623 Berlin (hereinafter referred to as the provider) and the Customer (hereinafter referred to as the Customer) only the following General Terms and Conditions in their version valid at the time of order shall be applicable. Different general terms and conditions of the Customer shall not be applicable and shall not be acknowledged, unless the Provider expressly consents to their validity
  2. The offer concerning the products shall apply uniformly to the consumers and enterpriser as end user. The consumer shall be each customer as natural person, provided that the ordered deliveries and services cannot be assigned to any commercial purpose of self-employed activity. On the other hand, the enterpriser shall be any natural or legal person who by the conclusion of the Contract, is engaged in his/her commercial or self-employed activity.

§ 2 Conclusion of the Contract

  1. The Customer can choose products from the Provider's offer, especially futons, mattresses, beds and accessories and using the button can put them in the shopping basket and can collect them in it. By clicking on the button “Buy” a binding purchase offer concerning the products in the shopping basket appears. Before sending the order, the Customer can at any time check and change his/her data or products collected in the shopping basket. However, the purchase offer can be submitted and handed over, if the Customer accepts the terms of Contract by clicking on the “Terms and Conditions”. A tick will accept all these conditions and in such a way, incorporated in his/her purchase offer with full knowledge and will.
  2. Then the Provider sends the Customer an automatically generated receipt confirmation by e-mail, where the order of the Customer is listed once again and which can be printed by the Customer by using the function “print”. The automatic receipt confirmation documents that the order of the Customer has been received by the Provider and does not constitute acceptance of the purchase offer of the Customer. The Contract shall be concluded only by the submission of the acceptance declaration that was sent in a separate e-mail with the title “Order confirmation”.

§ 3 Delivery, Product availability

  1. If at the time of the customer order no items being the product he/she ordered, are available, then the Provider shall be obliged to inform the Customer about it immediately. If the product cannot be delivered for a longer time, the Provider shall refrain from the declaration of acceptance. In such a case the Contract shall not be concluded.
  2. If the product determined by the Customer in the order shall not be available temporary, the Provider shall immediately inform the Provider about it in the order confirmation. In case of a delay in delivery that lasts more than two weeks, the Customer shall be obliged to terminate the Contract. Moreover, in this case, the Provider shall also be obligated to terminate the Contract. In this case, the Provider shall refund the Customer the payments already made.

§ 4 Retention of title

The delivered products shall remain the property of the Provider until full payment is made.

§ 5 Prices and shipping costs

  1. All prices that are specified on the website of the Provider,are inclusive of the respectively valid legal value added tax [Umsatzsteuer].
  2. In addition to the stated prices, we also charge shipping costs (excluding products free of shipping costs within Germany). The shipping costs are sorted by weight and shown in the shopping basket. We ship your order only with an insured letter or parcel. In case of shipment via forwarding agents, depending on the fixed shipping price within the country.
    • Futons and round futons: Free shipping in Germany.
    • Futon Configurator and all other large shipping items in Germany: 38,00 EUR
    • Belgium, Austria 98,00 EUR
    • Denmark: 129,00 EUR
    • Finland: 95,00 EUR
    • France: 134,00 EUR
    • Italy: 154,00 EUR
    • Ireland: 170,00 EUR
    • Luxembourg: 85,00 EUR
    • The Netherlands: 74,00 EUR
    • Portugal, Sweden: 155,00 EUR
    • Spain: 141,00 EUR
    • Switzerland: 120,00 EUR
    A delivery date will be agreed with you before the delivery (notification). The delivery takes place to thecurb/street. The delivery takes place on weekdays (Monday to Friday) 8:00 to 16:00 o' clock. Delivery to islands can only be made at an extra charge (islands surcharge).
  3. In case of regular shipment (bulky goods), depending on the country):
    • Germany: free of charge
    • Belgium, Denmark, Finland, France, Greece, Great Britain, Ireland, Italy, Luxembourg, Croatia, Malta, Monaco, Netherlands, Austria, Poland, Portugal Slovenia, Slovakia, Spain, Czech Republic, Hungary, Cyprus:
      up to 5 kg: EUR 15,99, up to 10 kg 20,99, up to 20 kg 31,99, up to 31,5 kg 44,99
    • Liechtenstein:
      up to 5 kg: EUR 29,99, up to 10 kg 37,99, up to 20 kg 52,99, up to 31,5 kg 60,99
    • Switzerland:
      up to 5kg: EUR 26,99, up to 10kg 34,99, up to 20kg 48,99, up to 31,5kg 55,99
    • Andorra, Norway, San Marino:
      up to 5 kg: EUR 29,99, up to 10 kg 37,99, up to 20 kg 52,99, up to 31,5 kg 60,99
    • Vatican City:
      up to 5 kg: EUR 29,99, up to 10 kg 37,99, up to 20 kg 52,99
    • Sweden:
      up to 5 kg: EUR 15,99, up to 10 kg 20,99, up to 20 kg 31,99
  4. In the case of deliveries to Switzerland, German VAT will be reimbursed as soon as we receive the relevant customs documents on the export of the goods: The import customs clearance shall be borne by the buyer. The customs and import regulations of the destination country shall apply. Non-deductible services shall be those provided in Germany (assembly, transport, customs clearance).
  5. The orders can be also picked up cost-free by appointment (0049 (0)30 398202080) in the warehouse in Berlin.
  6. The goods are shipped by DHL, unless otherwise specified. The shipping prices shall be fixed prices and refer to the shipment within Germany. In the case of shipments to other countries, shipping costs will be charged in the amount of the respective costs incurred. The shipping risk shall be borne by the Provider if the Customer is the consumer.
  7. For orders with items which have different delivery times, we deliver the entire order at the time of delivery of the item that has the longest delivery period.

§ 6 Terms of payment

Payment methods Germany

Payment method Description
Bank Transfer

When choosing this payment method, please be sure that the entire amount invoiced will be transferred via SEPA transfer to the account below within 7 calendar days. Please wait for our email with the PDF-attachment (included: invoice / AB), and specify the invoice number listed on the invoice - so that we can register your payment without any delays. We thank you for your trust!
Futon24
Savy GmbH
IBAN: DE58600100700974085704
BIC: PBNKDEFFXXX

PayPal

This type of payment, like a SEPA transfer, is to be paid in advance. If you decide to pay directly via Paypal, you will automatically be forwarded to PayPal and can then send the invoiced amount. This type of payment is recommended if you want your order to be sent as soon as possible - within a few seconds we can register receipt of payment and process your order.
We thank you for your trust!

SEPA Direct Debit

The invoice amount is debited from your bank account (creditworthiness must be provided) by SEPA direct debit only when the goods leave our premises. The payment is due as soon as the shipping confirmation has been made. Your bank details will be transmitted in encrypted form.

Credit card

With VISA, MasterCard or American Express, you can securely and easily send payment. With the cards issued in Germany, your personal data is in safe hands. Encryption techniques, e.g. SSL and the 3D-Secure process, provide you with the highest levels of security.

SOFORT Überweisung (Immediate Bank Transfer)

Choose SOFORT Überweisung (Immediate Bank Transfer) to pay easily and securely. With this type of payment, you can convenientlyuse your confidential data from online banking and get an immediate confirmation of your order, as well as confirmation that your payment has been received.

Purchase on Invoice

The invoice is paid only after your order has been delivered, so you can check the delivery for quality and completeness. The invoiced amount is due within 10 days after the order is received (creditworthiness must be provided).

Cash on Delivery

With cash on delivery, the total amount is paid directly to the freight forwarder or DHL delivery agent upon receipt of your order. For this type of payment, a fee of EUR 9.20 is charged in addition to the invoiced amount. This fee is listed in the invoice. This payment method is not available if it is an individual production (e. g. Futon Configurator/ FutonConfigure individually).

Payment methods European Union

Payment method Description
Bank Transfer

When choosing this payment method, please be sure that the entire amount invoiced will be transferred via SEPA transfer to the account below within 7 calendar days. Please wait for our email with the PDF-attachment (included: invoice / AB), and specify the invoice number listed on the invoice - so that we can register your payment without any delays. We thank you for your trust!
Futon24
Savy GmbH
IBAN: DE58600100700974085704
BIC: PBNKDEFFXXX

PayPal

This type of payment, like a SEPA transfer, is to be paid in advance. If you decide to pay directly via Paypal, you will automatically be forwarded to PayPal and can then send the invoiced amount. This type of payment is recommended if you want your order to be sent as soon as possible - within a few seconds we can register receipt of payment and process your order.
We thank you for your trust!

SEPA Direct Debit

The invoice amount is debited from your bank account (creditworthiness must be provided) by SEPA direct debit only when the goods leave our premises. The payment is due as soon as the shipping confirmation has been made. Your bank details will be transmitted in encrypted form.

Credit card

With VISA, MasterCard or American Express, you can securely and easily send payment. With the cards issued in Germany, your personal data is in safe hands. Encryption techniques, e.g. SSL and the 3D-Secure process, provide you with the highest levels of security.

SOFORT Überweisung (Immediate Bank Transfer)

Choose SOFORT Überweisung (Immediate Bank Transfer) to pay easily and securely. With this type of payment, you can convenientlyuse your confidential data from online banking and get an immediate confirmation of your order, as well as confirmation that your payment has been received. SOFORT Überweisung bank transfer is only for Belgium, Italy, Netherlands, Austria, Spain possible.

Payment methods international

Payment method Description
Bank Transfer

When choosing this payment method, please be sure that the entire amount invoiced will be transferred via SEPA transfer to the account below within 7 calendar days. Please wait for our email with the PDF-attachment (included: invoice / AB), and specify the invoice number listed on the invoice - so that we can register your payment without any delays. We thank you for your trust!
Futon24
Savy GmbH
IBAN: DE58600100700974085704
BIC: PBNKDEFFXXX

PayPal

This type of payment, like a SEPA transfer, is to be paid in advance. If you decide to pay directly via Paypal, you will automatically be forwarded to PayPal and can then send the invoiced amount. This type of payment is recommended if you want your order to be sent as soon as possible - within a few seconds we can register receipt of payment and process your order.
We thank you for your trust!

Credit card

With VISA, MasterCard or American Express, you can securely and easily send payment. With the cards issued in Germany, your personal data is in safe hands. Encryption techniques, e.g. SSL and the 3D-Secure process, provide you with the highest levels of security.

§ 7 Warranty for material deficiencies, Guarantee

  1. .The Provider shall be responsible for material deficiencies according to the applicable legal provisions, especially §§ 434 ff. BGB. In respect of the enterpriser the obligation of warranty for the products delivered by the Provider shall be 12 months.
  2. An additional warranty for the products delivered by the Provider shall exist only if it was expressly stated in the confirmation of order.


§ 8 Liability

  1. Customer’s claims for damages shall be excluded. This does not include claims for damages made by the Customer, resulting from the loss of life, bodily injury, damage to health or from the violation of essential contractual obligations (cardinal obligations), as well as the liability for other damages that result from reckless or grossly negligent violation of essential contractual obligations by the Provider, his legal representative or subcontractors. Essential contractual obligations shall be those that must be met in order to achieve the aim of the Contract.
  2. In case of breach of the essential contractual obligations, the Provider shall be only liable for the foreseeable damage, typical for the contract, if it has been caused simply by negligence, unless the Customer is claiming for damages resulting from the loss of life, bodily injury or damage to the health.
  3. The limitations resulting from the par. 1 and 2 shall also apply for the benefit of legal representatives and subcontractors of the Provider, if claims are asserted directly against them.
  4. The provisions of German Product Liablity Act shall remain unaffected.
  5. The data communication by the internet cannot be guaranteed according to the current technical state, guaranteed without any errors and/or at any time. The Provider shall not be liable for the continuous or uninterrupted availability of the website or services offered there.
  6. If the Internet offer refers or links to the websites of third parties, no liability shall be assumed for the correctness, relatively completeness of the contents and data protection on this website. As the Provider has no influence on compliance with regulations concerning data protection by the third parties, the Customer should check all offered data protection statements.


§ 9 Right to cancellation

Revocation right
You shall have the right to withdraw from this Contract within 14 days, without giving any reason.
The withdrawal period shall be 14 days after the date when you or a third person designated by you, who is not the carrier, has, relatively have, taken the product in possession.

In order to exercise your withdrawal right, you have to inform us

Futon24
Savy GmbH
Savignyplatz 6
10623 Berlin DE
Phone: 0049 (0)30 398202080
Fax: 0049 (0)30 3129067
E-Mail: [email protected]


by means of a clear statement (e.g. By a letter sent by the post, e-mail or telefax) regarding your decision to withdraw from the Contract.

Please send returns to

Futon24
Savy GmbH
Am Borsigturm 100
13507 Berlin DE


You can use the enclosed sample withdrawal form that however, is not mandatory, the Muster-Widerrufsformular PDF or a different statement also on our website in Online Revocation form filled and submitted electronically.

Use this possibility so we can immediately inform you about the confirmation of the receipt of such a withdrawal.
In order to comply with the withdrawal period it is enough to give a notification on exercising the withdrawal right before expiration of this period.

Effects of withdrawal
If you withdraw from this Contract, we shall be obliged to return you all your payments that we have received from you; including the delivery costs (excluding the additional costs resulting from the fact that you have chosen different type of delivery than offered by us favorable standard delivery), immediately, not later than within 14 days from the day at which we have received the notification about withdrawing from the Contract by you.

For this repayment we use the same payment method that you have determined during the original transaction, unless we have expressly agreed otherwise with you; in no case you will be charged for this repayment. We can refuse the repayment until we have received the goods back or until you have proved that you have sent the product back, whichever is the earliest.

You shall be obliged to return or send back the goods to us without any delay and in any case at the latest within fourteen days from the date on which you inform us of the revocation of this contract.
The deadline is observed when you have sent the product back within 14 days. You shall also bear the direct costs of returning the goods.
In the case of goods which are normally sent by post to their country of origin, these costs can be about Germany 15 EURin case of products that cannot be normally sent back by the post, these costs can be about Germany 58 EUR. The costs of returning the goods from abroad correspond to the delivery charges invoiced by us.

You shall only be liable for such loss in the value of the product, if this loss in value was due to inspecting the condition of the product, features and way of functioning of the product or improper handling of it.

Non-existence of the withdrawal
The right of withdrawal shall not exist in cases of contracts concerning

  • for the supply of goods which are not prefabricated and for which an individual choice or destination is intended by the consumer or which are clearly tailored to the personal needs of the consumer.
  • for the delivery of goods which could quickly spoil or whose expiry date could be quickly exceeded.
  • for the supply of sealed goods which, for reasons of health or hygiene, are not suitable for recycling if their seal has been removed after delivery
  • For the supply of goods, if these goods due to their nature have been inseparably mixed with other materials
  • For the supply of alcoholic drinks, the price of which has been agreed upon at the time of conclusion of the contract but which may be delivered for at least 30 days after the conclusion of the contract and the actual value of which depends on the fluctuations on the market on which the entrepreneur has no influence;
  • For the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery
  • For the delivery of newspapers, magazines, with the exception of subscription agreements


The above mentioned right to withdrawal applies to consumers and not to entrepreneurs. A consumer shall be any natural person who completes a legal transaction for purposes which are predominantly not attributable to their commercial or self-employed activities

Other tips
According to § 312d Abs. 4 Nr. 2 BGB there shall be no right of withdrawal in case of deliveries of audio or video recordings
provided that you have removed the sealing from them.

§ 10 Data protection

Thank you for your interest in our company. We take your privacy very seriously.

In essence, you can use our website without submitting any personal data whatsoever. However, if any person concerned wishes to use our company's services via our website, personal data may be required. If the processing of personal data is required and there is no legal requirement for such processing, we will always seek the consent of the person whose data will be collected.

The processing of personal data (such as the name, address, e-mail address or telephone number of a data subject) is always in accordance with the General Data Protection Regulation (GDPR) and in accordance with the country-specific privacy policy provisions.

With the following privacy policy we would like to inform the public about the nature, extent and purpose of the personal data collected, used, and processed by us. In addition, data subjects are informed of their rights under this privacy policy.

As the controller, we have implemented numerous technical and organizational measures to ensure the most thorough protection possible of any personal data processed through our website. However, data transmissions over the internet can, in general, contain security holes. Thus, 100% protection cannot be guaranteed. For this reason, any party concerned may, of course, opt for the alternative of transferring personal data by telephone.

Definitions

This Privacy Policy is based on the definitions implemented by the European Regulatory Authority in accordance with the GDPR (Article 4 GDPR). This privacy policy should be easy for anyone to read and understand. To ensure this, we would first like to explain the terminology used. This privacy policy uses, among other things, these definitions:

  • 'Personal data' refers to any information relating to an identified or identifiable natural person ('the data subject'); a natural person is regarded as identifiable who can be identified directly or indirectly - in particular by association with an identifier such as a name, an identification number, location data, an online identifier or one or more special features, including the expression of the physical, physiological, genetic, mental, economic, cultural, or social identity of this natural person.

  • 'Data subject' refers to any identified or identifiable natural person whose personal data is processed by the controller.

  • 'Processing' refers to any process, performed with or without the aid of automated procedures or any such series of processes, which relates to personal data such as collecting, recording, organizing, storing, adapting or modifying, reading, querying, using disclosure by submission, dissemination or any other form of preparation, matching or linking, restriction, erasure or obliteration of data.

  • 'Restriction of processing' means the tagging of personal data stored in order to limit its future processing.

  • 'Profiling' means any kind of automated processing of personal data which involves the use of such personal data to evaluate certain aspects relating to a natural person, in particular to analyze or predict aspects relating to job performance, economic situation, health, personal preferences, interests, reliability, behavior, whereabouts or location of this natural person.

  • 'Responsible Party' refers to the natural or legal person, public authority, establishment or other facility that alone or jointly with others decides on the purposes and means of processing personal data; where the purposes and means of such processing are determined by Union law or the law of the Member States. The responsible party, or the specific criteria of this designation, are provided for under Union or national law.

  • 'Recipient' refers to a natural or legal person, public authority, agency or other entity to whom personal data are disclosed, whether or not it is a third party. However, authorities which may receive personal data under Union or national law in connection with a particular investigation are not considered to be recipients; the processing of such data by the said authorities shall be in accordance with the applicable data protection rules to facilitate the purposes of a particular process.

  • 'Third party' refers to a natural or legal person, public authority, facility or organization other than the data subject, the controller, the processor and the persons authorized under the direct responsibility of the controller or processor to process personal data.

  • 'Consent refers to the assent, in a particular case, of the data subject, who, in an informed and unambiguous manner, in the form of a statement or other unambiguous confirmatory act by which the data subject expresses his understanding of the processing of the personal data concerned, agrees to its collection.

Name and contact details of the controller

This privacy policy applies to data processing by:

Responsible Party: Gunar Fenner, Novasu GmbH, Savignyplatz 6, 10623 Berlin, Tel: 0049 (0)30 398202080, Fax: 0049 (0)30 3129067, E-Mail: [email protected]

Our website is encrypted for security reasons (SSL or TLS encryption). An encrypted connection can be recognized by the lock symbol in the browser and by the string "https://" in the browser.

Collection and storage of personal data and the nature and purpose of its use

When visiting the website

You can basically use our website without revealing your identity. When you visit our website, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called 'log file'. The following information will be collected without any action on your part and stored until it is automatically deleted:

  • IP address of the requesting computer

  • Date and time of access

  • Name and URL of the retrieved file

  • Website from which access is made (referrer URL)

  • Browser used and, if applicable, the operating system of your computer as well as the name of your access provider

The above-mentioned data is processed by us for the following purposes:

  • To ensure a trouble-free connection to our website

  • To ensure comfortable use of our website

  • Evaluation of system security and stability

  • For further additional administrative purposes

The legal basis for data processing is Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest lies solely in the data collection purposes listed above. Under no circumstances will we use the collected data for the purpose of drawing conclusions about you or your person.

In addition, cookies and analysis services are used when visiting our website. Further details can be found in sections 5 and 7 of this privacy policy.

Utilizing our contact form

For questions of any kind, we offer you the opportunity to contact us via a form provided on our website. It is necessary to provide a valid e-mail address so that we know who the request came from and the information we need in order to provide an response. Any further information can be provided on a voluntary basis. It is up to you to decide whether or not you want to enter this information in the contact form.

Any processing of data for the purpose of contacting us is in accordance with Art. 6 para. 1 p. 1 lit. a GDPR, and is based on your voluntarily-granted consent.

The personal data collected by us for the use of the contact form will be automatically deleted after completion of the your request.

When ordering through our website

You can either place orders as a guest through our website without registering, or register as a customer in our shop in order to facilitate future orders. Registration offers the advantage, should you wish to place orders in the future, of being able to log directly into our shop with only your e-mail address and your password, without having to enter your contact information again.

Your personal data will be entered into an input screen and transmitted to us for storage. If you place an order via our website, we will collect the following data, both in the case of a guest order as well as in the case of a registration in the shop:

  • Salutation, first name, surname

  • Valid email address

  • Address

  • Telephone number (landline and/or mobile)

The collection of this data serves the following purposes:

  • to identify you as our customer

  • to process, fulfill and handle your order

  • for correspondence with you

  • for invoicing

  • for the settlement of possible liability claims, as well as to settle any claims asserted against your person

  • to manage the technical administration of our website

  • to manage our customer data

As part of the ordering process, we will obtain your consent to process this information. The data processing is based on your order and/or registration and is, in accordance with Art. 6 para. 1 p. 1 lit. b GDPR, for the stated purposes for appropriate processing of your order and for the mutual fulfillment of obligations under the purchase agreement.

The personal data collected by us for the processing of your order will be stored until the expiration of the statutory retention obligation and then deleted, unless we, under Article 6 para. 1 sentence 1 lit. c GDPR, are obliged to store data for a longer period of time due to tax and any commercial requirements for storage and documentation (HGB, StGB or AO), or if you have consented to extended storage of your personal data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.

E-mail Newsletter

You can subscribe to our e-mail newsletter for information on our current offers. The only mandatory information required is the specification of your e-mail address. All other information is voluntary and is used by us to provide, for example, a personal salutation. We use the so-called double opt-in procedure for sending the newsletter, meaning that you will only receive e-mails from us if you have explicitly confirmed that you wish to receive the newsletter. You will receive a confirmation email from us upon your registration. This e-mail contains a confirmation link, which you must click on to receive our e-mail newsletter in the future. By clicking on the confirmation link, you give us your consent to our use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR

When registering for the newsletter, we save your IP address entered by the Internet service provider as well as the date and time of registration. We do this in order to review any potential misuse of your e-mail address at a later date. The data collected by us when registering for the newsletter will only be used for promotional purposes via our newsletter.

Of course, you can unsubscribe from the newsletter at any time with effect for the future via the provided link in the newsletter, or by informing the person responsible for data processing mentioned above. Further information on how to opt out of our newsletter can be found in the newsletter mail. If you cancel, then we delete your e-mail address from our newsletter distributor, insofar as you have not expressly consented to further use of your data or if we have reserved the right to further data usage, which is permitted by law and about which you have been informed in this statement.

Disclosure of data

A transfer of your personal data (name, delivery address) from us to third parties will be made exclusively to the service partners involved in the execution of the contract, specifically the logistics company commissioned with the delivery and the credit institute responsible for payment matters, insofar as this is necessary for the delivery of the goods or for the processing of payments. The legal basis for the transfer of this data is Art. 6 para. 1 sentence 1 lit. b GDPR.

Passing on the e-mail address and/or telephone number to shipping service providers

- e.g. DHL, DPD, GLS, Hermes, UPS If you have given your express consent to the disclosure of your e-mail address and/or telephone number to the shipping service provider as part of the ordering process, we will provide this personal data to the respective shipping service provider on the basis of Art. 6 para. 1 lit. a GDPR, so that they can coordinate all the details of the delivery with you (e.g. delivery date, place).

You can revoke your one-time granted consent at any time with effect for the future from the above-mentioned data protection officer or the respective shipping service provider.

We work with the following service providers for order processing:

  • Secupay

    If you opt for the credit card payment of the service provider Secupay, then the payment is handled by Secupay AG, Goethestraße 6, 01896 Pulsnitz. We provide Secupay AG with your name, address, and, potentially, other personal data on the basis of Art. 6 para. 1 lit. b GDPR, exclusively for the processing of your order. The transfer of your data takes place here only, insofar as this is actually necessary for the order processing. Further information on data protection can be found in Secupay AG's privacy policy (https://www.secupay.com/de/datenschutz). (https://www.secupay.com/de/datenschutz).

    When selecting the payment methods "Purchase invoice" via Secupay or "direct debit (direct debit)" via Secupay, you will be asked, as part of the ordering process, for your personal data (first and last name, street, house number, postcode, city, date of birth, e-mail address, telephone number , IBAN, BIC). In order to safeguard our legitimate interest in determining the solvency of our customers, we use this data on the basis of Art. 6 para. 1 lit. f GDPR for the purpose of a credit check by Secupay AG. On the basis of the personal data provided by you, Secupay AG then checks whether the payment option selected by you can be granted with regard to payment and/or default risks. In addition to Secupay's internal criteria, pursuant to Art. 6 para. 1 lit. f GDPR, this also includes identity and credit information from the following information sources:

    • infoscore Consumer Data GmbH (arvato), Rheinstraße 99, D-76532 Baden-Baden, Tel.: +49 (0)7221-5040-1000, Fax: -1001

    • Creditreform Boniversum GmbH, Hellersbergstraße 11, D-41460 Neuss, Tel.: +49 (0)2131-109-501, Fax: -557

    • EOS Payment Solutions GmbH, Steindamm 80, 200 Hamburg

    The credit information can contain probability values (so-called score values). Insofar as score values are included in the results of the credit rating, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of score values includes, but is not limited to, address data. You may object to this processing of your data at any time by sending a message to the controller or to Secupay. Please note, however, that Secupay AG may continue to be entitled to process your personal data if this is necessary for the contractual payment process.

  • SOFORT Überweisung (automatic bank transfer)

    If the payment method "SOFORT Überweisung" is selected, payment is processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 München (hereinafter "SOFORT"). We provide your name, address, and, potentially, other personal data on the basis of Art. 6 para. 1 lit. b GDPR, exclusively for the processing of your order. The transfer of your data takes place here only, insofar as this is actually necessary for the order processing. Further information on data protection can be found in SOFORT'S privacy policy (https://www.klarna.com/sofort/datenschutz/).

  • PayPal

    For payment via PayPal, credit card via PayPal, direct debit via PayPal or "purchase on account" via PayPal, we will transfer your payment data to Paypal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"). PayPal reserves the right to carry out credit checks via PayPal, direct debit via PayPal or "purchase on account" or "installment payment" via PayPal. For this, your payment details based on Art. 6 para. 1 lit. f GDPR may be transmitted by PayPal to credit bureaus.

    The result of the credit check with respect to the statistical probability of default is used by PayPal for the purpose of deciding on the provision of the respective payment method. The credit information can contain probability values (so-called score values). Insofar as score values are included in the results of the credit rating, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of score values includes, among other things, address data. For more privacy information, please refer to the PayPal Privacy Policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

    You can object to the processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment process.

    A transfer of your personal data to third parties for purposes other than those mentioned above does not take place.

    We will only share your personal information with third parties if:

    • Sie Ihre nach Art. 6 Abs. 1 S. 1 lit. a GDPR ausdrückliche Einwilligung dazu erteilt haben,

    • You, according to Art. 6 para. 1 p. 1 lit. a GDPR, have given express consent to this disclosure

    • Pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, when such information is required to assert, exercise, or defend legal claims and there is no reason to assume that you have a legitimate interest in not disclosing your data

    • In the event that disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR is a legal obligation, when in addition

Use of cookies

We use cookies on our site. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not harm your device, nor do they contain viruses, Trojans or other malicious software.

In each cookie information is stored which is a result of a connection with the specific terminal used. However, this does not mean that we are immediately aware of your identity.

On one hand, the use of cookies serves to make our website and offers easier for you to access. For example, we use so-called session cookies that recognize that you have already visited individual pages on our website. These are automatically deleted after leaving our site.

In addition, to improve usability, we also use temporary cookies that are stored on your device for a specified period of time. If you visit our site again to take advantage of our services, it automatically recognizes that you have already visited our site as well as any inputs and settings you have made, so that there is no need to re-enter them.

On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offers (see Section 7). These cookies allow us, when you visit our site again, to automatically recognize that you have already been with us. These cookies are automatically deleted after a defined time.

The data processed by cookies is for the purposes mentioned in order to safeguard our legitimate interests as well as third parties according to the required terms specificied in Art. 6 para. 1 sentence 1 lit. f GDPR.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a warning appears before a new cookie is created. However, disabling cookies completely may mean that you can not use all the features of our website.

Links to third-party websites

The links published on our website have been thoroughly researched and compiled with the utmost care. However, we have no influence on the current and future design and content of the linked pages. We are not responsible for the content of the linked pages and we do not endorse the content of these pages. For illegal, incorrect or incomplete content as well as for damages resulting from the use or non-use of the information, the provider of the web site to which reference was made is solely liable. The liability of those who only refer to a publication by a link is excluded. We are only responsible for third-party references when we have concrete knowledge about them, specifically about any illegal or criminal content, and it is technically possible and reasonable for us to prevent their use.

reCAPTCHA

To protect your orders via our internet form, we use the reCAPTCHA service of the company Google Inc. (Google). The query is used to distinguish whether the input is made by a human or is being misused by automated, mechanical processing. The query includes the sending of the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of this service. The IP address sent by your browser as part of reCAPTCHA will not be merged with other data provided by Google. This data is subject to the different privacy policies of Google. For more information about Google's privacy policy, please visit: https://www.google.com/intl/de/policies/privacy/

Use of social media

  • Youtube Videos

    We use the Youtube Embedding feature on our website to view and play Youtube videos from "Youtube" (owned by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA).

    The extended privacy mode is used in which, according to the provider, a storage of user information is triggered only when playing a Youtube video. If the playback of embedded Youtube videos is started, Youtube uses cookies to collect information about the behavior of users. This information shall be used by Youtube to improve their user interface. If you're logged into Google, your data will be assigned directly to your Google Account when you start a Youtube video. Log out of Google first if you do not want any associations with your profile on YouTube. Your data will be stored by Google in its usage profiles and evaluated accordingly. The legal basis for this is Article 6 (1) (f) GDPR, based on the legitimate interests of Google, e.g. for the display of personalized advertising. You may object to Youtube's creation of usage profiles. Further information on data protection at "YouTube" can be found in the privacy policy of the provider (available at: https://policies.google.com/privacy?hl=de&gl=de).

  • Vimeo videos

    On our website are plugins from the video portal Vimeo of Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. If you visit a page of our website that contains such a plugin, then your browser establishes a direct connection to the servers of Vimeo. The plugin content is then transmitted to your browser directly from Vimeo and integrated into the site. Through this integration, Vimeo receives the information that your browser has called up the respective page of our website, even if you do not have a Vimeo account or are not logged into Vimeo at all. This information is transmitted directly from your browser to a Vimeo server in the USA and stored there. When you log into Vimeo, Vimeo can directly link your visit to our website to your Vimeo account. If you use the plugin, then the information is also transmitted directly to a server of Vimeo and stored there. The data processing operations described are based on Art. 6 para. 1 lit. f GDPR. Log out of Vimeo before visiting our website, unless you want Vimeo to assign the data collected via our website directly to your Vimeo account.

    For more information on the purpose and scope of data collection as well as further processing and use of data by Vimeo, please refer to the privacy policy of Vimeo (http://vimeo.com/privacy).

Analysis and Tracking Tools

The tracking measures listed below and used by us are based on Art. 6 para. 1 sentence 1 lit. f GDPR. With the tracking measures to be used, we want to ensure a needs-based design as well as the continuous optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and evaluate it for the purpose of optimizing the offers we make to our customers. These interests are to be regarded as justified within the definitions of the aforementioned provision.

The respective data processing purposes and data categories can be found in the corresponding tracking tools.

Google Analytics

For the purpose of customizing and continually optimizing our pages, we use Google Analytics, a web analytics service provided by Google Inc, ( https://www.google.de/intl/de/about/) (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereafter "Google"). In this context, pseudonymous user profiles are created and cookies (see paragraph 5) are used. The information generated by cookies concerning your use of this website such as:

  • browser type/version,

  • operating system used,

  • referring URL (the previously visited page),

  • host name of the accessing computer (IP address), and

  • time of server request,

are transmitted to a Google server in the US and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and tailor-made website design. This information may also be transferred to third parties when required by law or if third parties process this data in the order. Under no circumstances will your IP address be merged with any other data provided by Google. The IP addresses are made anonymous, so that any direct correlation with your IP address is not possible (IP masking).

You can prevent the installation of cookies by setting your browser software accordingly; however, we point out that in this case not all features of our website may be fully utilized.

You can also prevent the collection of data generated by cookies and related to your use of the website (including your IP address) and the processing of this data by Google, by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de).

As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent data collection by Google Analytics by clicking on the link above. An opt-out cookie will be set which prevents the future collection of your data when you visit our website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

For more information about privacy related to Google Analytics, please see the following link in the Google Analytics Help Center: https://support.google.com/analytics/answer/6004245?hl=de

Google Adwords Conversion Tracking

To statistically record the use of our website and to evaluate it for the purpose of optimizing our website, we also use Google conversion tracking. In doing so, Google Adwords will set a cookie (see paragraph 5) on your computer if you have reached our website via a Google ad.

These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page.

Every Adwords customer receives a different cookie. Cookies can not be tracked via the websites of Adwords customers. The information gathered using the conversion cookie is used to generate conversion statistics for Adwords customers who have opted for conversion tracking. Adwords customers can see the total number of users who clicked on their ad and were redirected to a page using a conversion tracking tag. However, they do not receive information that personally identifies users.

If you do not want to participate in the tracking process, you can also refuse the use of cookies – via, for example, a browser setting that disables the automatic setting of cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com". Google's privacy policy for conversion tracking can be found at the following link: https://services.google.com/sitestats/de.html

DoubleClick by Google

Our website uses the online marketing tool DoubleClick by Google. The operator is Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter "DoubleClick"). DoubleClick uses cookies to turn on user-relevant ads, or to prevent a user from seeing the same ads multiple times. Google uses a cookie ID to record which ads will show in which browser and thus avoid multiple displays. This processing is based on our legitimate interest in the optimal marketing of our website based on Art. 6 para. 1 lit. f GDPR. In addition, DoubleClick uses cookie IDs to track conversions related to ad requests. This is the case when a user sees a DoubleClick ad and later uses the same browser to go to the advertiser's website and buy something there. According to Google information, DoubleClick cookies do not contain personally-identifiable information. Because of the marketing tools used, your browser instantly establishes a direct connection to the Google server. We have no control over the extent and/or continued use of data collected through the use of this tool by Google. By including DoubleClick, Google receives the information that you have accessed the relevant part of our website or have clicked on an ad from us. If you are registered with a service provided by Google, Google may associate the visit with your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will know and save your IP address. If you want to object to participation in this tracking process, you can disable cookies for conversion tracking. To do this, you must set your browser to block cookies from the domain www.googleadservices.com. For more information on setting cookies, please contact the Digital Advertising Alliance at www.aboutads.info. You can also use your browser to create automatic settings for cookies. The exclusion of cookies may limit the functionality of our website. US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection required in the EU. For more information about DoubleClick by Google's privacy policy, please visit http://www.google.de/policies/privacy/

Google AdWords Remarketing

Our website uses the features of Google AdWords Remarketing. We advertise our website in the Google search results, as well as on the websites of third parties. The provider is Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereafter: Google). For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and based on the pages you visit. The legal basis for this processing is Art. 6 para. 1 lit. f GDPR and is relevant according to our legitimate interest in the optimal marketing of our website.

Additional data processing will only take place if you have agreed with Google that Google's Internet and App Browsing history will be linked to your Google Account and that information from your Google Account will be used to personalize ads you view on the WorldWideWeb. In this case, if you log into Google while visiting the site, Google will use your information with Google Analytics data to create and define audience lists for cross-device remarketing.

Your personal information will be temporarily linked to Google Analytics data for the purposes of Google in order to build target groups. You can permanently disable cookies by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/onweb/

Alternatively, you can visit the Digital Advertising Alliance at www.aboutads.info to find out about the automatic use of cookies and how to adjust your own settings. Finally, you can set your browser so that you are informed about the setting of cookies and make case-by-case as well as general decisions on whether to accept or block cookies. Please note that failure to accept cookies may limit the functionality of our website.

US-based Google LLC is certified by the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

For more information and privacy policy regarding advertising and Google, please visit:: http://www.google.com/policies/technologies/ads/

Google Maps

We use Google Maps (API) from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Maps is a web service for displaying interactive (land) maps to visually display geographic information. The use of this service will show you our location and facilitate your commute to our shop.

When you visit any of the subpages where the Google Maps map is incorporated, information about your use of our website (such as your IP address) is transmitted to Google's servers in the United States and stored there. This is done regardless of whether Google provides a user account that you are logged into, or even if there is no user account. When you're logged into Google, your data will be assigned directly to your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google stores your data (even for non-logged-in users) as usage profiles and evaluates them.

You have the right to object to the formation of these user profiles, which you must exercise in accordance with the policies of Google. US-based Google LLC is certified with the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

If you disagree with the future transmission of your data to Google when using Google Maps, you can also disable the Google Maps web service completely by turning off the JavaScript application in your browser. Google Maps and the map display on this website can not then be used. You can view Google's Terms of Use at http://www.google.de/intl/de/policies/terms/regional.html. The additional Google Maps terms of service can be found at https://www.google.com/intl/de_US/help/terms_maps.html. For details on privacy related to the use of Google Maps, please visit the Google Privacy Policy: ("Google Privacy Policy"): http://www.google.de/intl/de/policies/privacy/

Google Web Fonts

Our website uses uniform fonts called Web Fonts by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). When you open a page, your browser loads the required web fonts into the browser cache in order to properly display text and fonts.

For this, your browser needs to connect to Google's servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online services, which constitutes a legitimate interest on the basis that Art. 6 para. 1 lit. f GDPR represents. If your browser does not support web fonts, a default font will be used by your computer. US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU. More information about Google Web Fonts can be found at https://www.google.com/policies/privacy/

Rights of Persons Concerned

You have the right:

  • in accordance with Art. 15 GDPR, to request information about your personal data processed by us. In particular, you have the right to information on the processing purposes, the categories of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned data retention period, the right to rectification, deletion, limitation or cancellation of processing, the existence of the right to file complaints, the extraction or source of data not collected by our website, as well as the existence of automated decision-making including profiling and, where appropriate, meaningful information about their details;

  • pursuant to Art. 16 GDPR, to demand the immediate correction of incorrect or incomplete personal data stored by us;

  • in accordance with Art. 17 GDPR, to demand the deletion of your personal data stored by us, except where the processing is for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or when it is necessary for the assertion, exercise or defense of legal claims;

  • in accordance with Art. 18 GDPR, to demand the restriction of the processing of your personal data when you dispute the accuracy of the data or when the processing of such is unlawful, when the data is no longer necessary for your order but you however object to its deletion in order to assert, exercise or defend legal claims; or you have objected to processing in accordance with Art. 21 GDPR;

  • pursuant to Art. 20 GDPR, to obtain the personal data provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible;

  • pursuant to Art. 7 para. 3 GDPR to revoke your once-granted consent at any time. As a result, we are not allowed to continue the data processing based on this consent in the future and

  • according to Art. 77 GDPR you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work, or our company headquarters.

Right of Withdrawal

When your personal data is processed based on legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this arising from your particular situation or the objection is directed against online advertising. In the latter case, you have a general right of objection, which is implemented by us without specifying any particular situation.

If you would like to exercise your right of objection, an e-mail to the person responsible for data processing is all that is needed.

Data security

We use the popular SSL (Secure Socket Layer) method to protect customers visiting our website, in conjunction with the highest level of encryption supported by your browser. In general, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. Whether or not a single page of our website is encrypted is shown by the closed representation of the key or lock icon in the lower status bar of your browser.

We also take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction, or against unauthorized access by third parties. Our security measures are continuously being improved in line with technological developments.

§ 11 Final provisions

  1. In case of the contracts between the Provider and the Customer, the laws of Federal Republic with the exclusion of UN sales law, shall be applied.
  2. If the Customer is a merchant, legal entity of public law or separate funds under public law, the court of jurisdiction for all disputes arising from contractual relations between the Customer and the Provider shall be the registered seat of the Provider.
  3. The Contract shall be entirely binding also when the particular points are legally invalid. Instead of ineffective points, the legal provisions shall apply, if available. However, if it constituted unreasonable hardship for one of the parties, the Contract shall be ineffective as a whole.